Shipping & Delivery Policy

At Maroura, we are committed to providing a smooth, reliable, and transparent delivery experience for every customer. Please review the information below regarding order processing, shipping, tracking, and delivery.

Free Delivery Within the United Kingdom

We proudly offer FREE standard delivery on all orders within the United Kingdom, with no minimum purchase requirement.

Order Processing

To ensure efficient order fulfilment, all orders undergo a processing period before shipment.

Order Cut-Off Time:
15:00 GMT (Monday–Friday)

Processing Time:
1–2 Business Days (Monday–Friday)

Orders placed after 15:00 GMT, on weekends, or on public holidays will begin processing on the next business day.

Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking details.

Delivery Time

Estimated Transit Time:
4–6 Business Days (Monday–Friday)

Estimated Total Delivery Time:
5–9 Business Days from the date of order placement.

Please note that delivery times are estimates only and may occasionally vary due to courier operations, weather conditions, public holidays, or other factors beyond our reasonable control.

Order Tracking

We keep you informed throughout the delivery process.

After placing your order, you will receive:

  • An Order Confirmation Email confirming that your order has been received.

  • A Shipping Confirmation Email containing your tracking number and tracking link once your order has been dispatched.

You can track your shipment at any time using the tracking information provided.

Delivery Delays

While most orders arrive within the estimated timeframe, delays can occasionally occur during busy periods or due to circumstances outside our control, including:

  • High seasonal demand
  • Public holidays
  • Severe weather conditions
  • Courier network disruptions
  • Transportation or logistics delays

If your order has not arrived within the expected delivery period, we kindly ask that you allow an additional 3 business days before contacting our customer support team.

If your parcel still has not arrived after this period, please contact us at info@maroura.com, and we will investigate the matter as quickly as possible.

Incorrect Address Information

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

Maroura cannot be held responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping details supplied by the customer.

Lost Packages

If tracking indicates that a package has been lost in transit, we will work directly with the courier to investigate the issue.

Where appropriate, a replacement shipment or refund will be provided in accordance with our policies and applicable consumer protection laws.

Damaged, Defective, or Incorrect Items

We take great care in preparing every order. However, if you receive a damaged, defective, or incorrect item, please contact us within a reasonable time of delivery.

Please email info@maroura.com and include:

  • Your order number
  • A description of the issue
  • Clear photographs of the item received
  • Photographs of the packaging

Once reviewed, we will provide an appropriate resolution, which may include:

  • A replacement item at no additional cost
  • A full refund
  • Another suitable remedy in accordance with your statutory consumer rights

Order Cancellations

If you wish to cancel an order, please contact us immediately at info@maroura.com.

Cancellation requests can only be accommodated before an order has entered the fulfilment or shipping process. Once an order has been processed or dispatched, cancellation may no longer be possible.

This does not affect any rights you may have under applicable consumer protection legislation.

Contact Information

Maroura
Operated by Finest Luxe BV

De Kaai 152
9723 LE Groningen
Netherlands

Email: info@maroura.com
Phone: +31 622 433 595

Customer Support Hours: Monday–Friday, 10:00–18:00 GMT

We appreciate your trust in Maroura and are committed to delivering a dependable shopping experience from checkout to delivery.