Returns & Refunds Policy
At Maroura, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.
Return Eligibility
We accept returns within 30 days of the delivery date.
To qualify for a return, the item must:
- Be unused, unworn, and unwashed
- Be in its original condition and packaging
- Include all original tags, accessories, and inserts
- Not show signs of use, damage, or alteration
Returns requested after the 30-day return period will not be accepted.
Return Shipping Costs
To keep our product prices competitive, customers are responsible for return shipping costs. However, if you receive a damaged, defective, or incorrect item, we will cover all replacement or return shipping costs.
- 30-Day Returns
-
No Restocking Fees
- Full Refund for Damaged or Incorrect Items
We recommend using a trackable shipping service, as Maroura is not responsible for returns lost during transit.
How to Request a Return
Step 1: Contact Our Support Team
Email info@maroura.com with:
- Your order number
- The item(s) you wish to return
- The reason for the return
Step 2: Return Authorization
All returns must be approved before being shipped back. Returns sent without prior authorization may be refused.
Step 3: Receive Return Instructions
Once approved, we will provide the return address and detailed instructions for completing your return.
Step 4: Ship Your Return
Carefully package the item to prevent damage during transit and send it to the address provided by our support team.
Exchanges
We currently offer exchanges for eligible items.
To request an exchange, please contact info@maroura.com with your order number and the replacement item you would like.
Exchange items must meet all return eligibility requirements outlined in this policy.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at info@maroura.com.
Orders may only be canceled before they have been processed or shipped. Once processing has begun, cancellation requests may no longer be possible.
Refunds
After your return has been received and inspected, we will notify you regarding the status of your refund.
If approved:
- The refund will be issued to your original payment method.
- Approved refunds are typically processed within 7 business days after the returned item has been received, inspected, and approved.
- No restocking fees will be charged.
Please note that your financial institution or payment provider may require additional time to post the refund to your account.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within a reasonable time of delivery at info@maroura.com.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging
After review and verification, we will provide either:
- A replacement at no additional cost, or
- A full refund
In such cases, Maroura will cover any applicable replacement or return shipping costs.
Non-Returnable Items
The following items may not be eligible for return:
- Items returned after 30 days
- Used, washed, or damaged items
- Items missing original tags, packaging, or accessories
- Gift cards (if applicable)
- Final sale or clearance items (if marked as non-returnable)
Consumer Rights
Nothing in this Return & Refund Policy affects your statutory rights under applicable consumer protection laws.
Your legal rights remain fully protected.
Contact Us
If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact:
Maroura
Operated by Finest Luxe BV
Email: info@maroura.com
Phone: +31 622 433 595
Customer Support Hours:
Monday–Friday, 10:00–18:00 GMT
Policy Updates
Maroura reserves the right to update or modify this Return & Refund Policy at any time.
Any updates will be published on this page. Continued use of our website following any changes constitutes acceptance of the revised policy.