FAQ
Orders & Payments
How do I place an order?
Simply browse our collections, select your preferred item and size, add it to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.
What payment methods do you accept?
We accept major debit and credit cards, as well as other secure payment methods available at checkout.
Will I receive an order confirmation?
Yes. Once your order is successfully placed, you will receive an order confirmation email containing your order details.
Can I cancel or modify my order?
If you need to cancel or make changes to your order, please contact us as soon as possible at info@maroura.com. We will do our best to accommodate your request before the order enters processing.
Shipping & Delivery
Do you offer free shipping?
Yes. We offer free delivery on all orders within the United Kingdom.
How long does delivery take?
Our estimated delivery timeframe is:
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Processing Time: 1–2 Business Days
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Shipping Time: 4–6 Business Days
Estimated Total Delivery Time: 5–9 Business Days.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link.
My order is delayed. What should I do?
Please allow an additional 3 business days beyond the estimated delivery period. If your order still has not arrived, contact our support team and we will investigate the matter for you.
Returns & Refunds
What is your return policy?
We offer a return period in accordance with applicable consumer protection laws. Please refer to our Return & Refund Policy page for full details.
How do I request a return?
To start a return request, contact our customer support team at info@maroura.com with your order number and reason for return.
When will I receive my refund?
Once the returned item has been received and inspected, approved refunds are typically processed back to the original payment method within several business days.
Do I have to pay return shipping costs?
Return shipping responsibilities may vary depending on the reason for the return and applicable consumer rights. Please refer to our Return & Refund Policy for details.
Products
Are your product photos accurate?
We make every effort to display product colours and details as accurately as possible. However, slight variations may occur due to individual screen settings and lighting conditions.
How do I choose the correct size?
We recommend consulting the size guide available on each product page before placing an order.
Will out-of-stock items be restocked?
Some products may be restocked depending on availability and demand. We recommend checking back regularly for updates.
Damaged or Incorrect Items
What should I do if I receive a damaged item?
Please contact us immediately at info@maroura.com and provide:
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Your order number
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A description of the issue
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Photos of the item
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Photos of the packaging
We will review the issue and arrange an appropriate solution.
What if I receive the wrong item?
If you receive an incorrect product, contact us as soon as possible and we will work to resolve the issue promptly.
Account & Security
Do I need an account to place an order?
No. Customers may place orders without creating an account where guest checkout is available.
Is my payment information secure?
Yes. All payments are processed through secure payment providers using industry-standard encryption and security protocols.
How is my personal information protected?
We handle all personal data in accordance with our Privacy Policy and applicable data protection laws.
Customer Support
How can I contact Maroura?
You can reach our customer support team through:
Email: info@maroura.com
Phone: +31 622 433 595
What are your customer support hours?
Monday to Friday, 10:00–18:00 GMT.
How quickly will I receive a response?
We aim to respond to all customer inquiries within 24–48 business hours.
About Maroura
Who operates Maroura?
Maroura is owned and operated by Finest Luxe BV, a company registered in the Netherlands.
Where are you located?
Our registered business address is:
De Kaai 152
9723 LE Groningen
Netherlands
Why choose Maroura?
At Maroura, we focus on timeless style, quality, customer satisfaction, and a seamless shopping experience. Our mission is to provide carefully curated fashion that helps women feel confident, elegant, and comfortable every day.